As demand for care increases, many hospitals and health systems are already struggling with high bed-occupancy rates, providing timely care access and aligning patients with the most appropriate level care at the right time.
For example, a patient may visit the emergency department when their condition could have been treated at an urgent care facility; or another patient may be sent home to wait for an open bed when another affiliated hospital has availability; or yet another patient could wait unnecessarily for a physician appointment when a telemedicine visit with a nurse practitioner could have easily resolved the health concern.