Receive More Referrals
Simplify Patient Transfers with No-Cost Referral Management
Ensocare Respond and Retrieve products enable direct communication with health systems during patient discharge, helping providers receive more referrals. ABOUT solutions make it easy for health systems to find facilities that meet patient criteria, simplifying patient acceptance. Participation is always no-cost and easy—just log in and respond to referral requests.
Instructions for Providers
Step 2
View Referrals
- All active referrals are on the Referral Listing Page.
- If you haven’t responded yet, “Referral Received” will show under Latest Activity.
- Click the patient’s name/MRN for details and to respond.
- Patient info appears at the top of the Sending Response Page.
- To view or print clinical documents, click “Download” under “Discharge Packet Attached” in the Activity Log.
Step 3
Send Responses
- Click on “Add Response.”
- Check the appropriate responses for “Yes”, “Considering” or “No.”
- Once the response is selected, date or reason options will expand and you can select the options for your response
- Send a message to the planner with your response by typing it into the “Note to Hospital” box.
- Click “Send Response” to finalize your selection.
- To revise your response, respond again with your updated answer.
Provider Tips
Stay Informed and Respond Quickly to Referrals
Enable notifications to receive email and/or text alerts when a referral is sent.
- View hospital referrals by logging into the Respond Portal and respond within 30 minutes.
- When a “Yes” response is received, the discharge planner will contact you to finalize placement or service.
- A “Yes” response does not guarantee placement.
- If your facility is not chosen, you’ll receive a “Case Closed” notification via text/email.
- If a patient is placed with your facility, you’ll receive a “Booked” notification via text/email.
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