Patient experience in 2026 will be defined by one core principle: flow—how smoothly care moves from one step to the next without confusion, bottlenecks, or unnecessary waits.
Healthcare industry experts, including Jonathan Shoemaker, CEO of ABOUT Healthcare, predict that organizations will realize real ROI when they connect digital investments to improving flow—using technology to shorten wait times, prevent missed appointments, and accelerate safe discharges. The real innovation will come from aligning people, processes, and technology to make seamless patient experiences the norm, not the exception.
Read the full article in Health IT Answers.
